TERMS AND CONDITIONS
Please observe terms and conditions here below explained. When purchasing or visiting this website you are reminded that you automatically agree to the following terms and condition. Any alternative terms and conditions on the part of the customer shall not apply unless we should confirm these in writing. There are no supplementary agreements.
All sales are final from the moment payment is taken. No goods will be shipped without payment. The final price of the order delivery costs (inclusive of IT VAT where applicable) is always in EURO . Our method of payment is Stripe. You will only be able to order products displayed online pending availability.
In the eventuality of dissatisfaction with your purchase, you will be able to return goods upon written confirmation from a member of the DIMA LEU team. You will have 5 days from receipt of goods to be able to email us about returning the order . Please be aware that we cannot secure exchanges as the stock is produced in limited quantities. We therefor suggest to always enquire first, prior to committing to any decision. We won’t be able to accept any return if not emailed first. If sold goods present any kind of fault or they are not delivered, or have been delivered damaged, please forward photos via mail first.
In the eventuality of defective merchandise, or order not delivered, or delivered damaged, or items missing from orders containing multiple items, clients must follow as below instructed:
Customers are required to contact us thorough the email email@example.com . Please make sure to include in the email the unique number of your order, name of the styles in question and reason for the return request.DIMA LEU reserves the right to request photographic support for returns regarding defective merchandise before authorising the return and the eventual charges for the shipment and import fees. Be aware that DIMA LEU has the right to decline unauthorised returns and categorically won’t accept any items that have been worn, washed and have been subject of alterations of their original state at time of delivery. DIMA LEU has the right to fully inspect the returned merchandise in order to establish if an exchange is possible. Costs of delivery for returned goods to be shipped back to the same client issuing the return request will have to be covered by the client.
Once the written request is received firstname.lastname@example.org, will forward a written confirmation to the client including the return authorisation number. Clients must write this return authorisation number externally on the box.
The returned merchandise must be in the same condition as it was sold and repacked in as close as possible to the way it was received.
Every return must be authorised beforehand and forwarded to our return address fully tracked. If agreed that the product is of defective nature,DIMA LEU will be in charge of covering return shipping costs.